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Medical transcription is the process of converting recorded audio medical notes into text format. Several companies are now providing their services in Australia and assure error-free transcription. Most of the professionals working in the medical transcription industry have high expertise in the healthcare industry and hence provide high-quality services.

The growth of transcription services in Australia is an example of the effect of the digital economy on the marketing mix. Transcribing large amounts of text has become a widely available service with affordable costs. Transcription services are now an essential part of every medical industry in Australia.

The global market for medical transcription services grew from $4 billion in 2016 to $7.6 billion in 2018. The industry is forecast to grow by nearly half a billion dollars each year between 2018 and 2025. The industry’s growth has been driven by the increasing demand for biomedical data and the low cost of transcription. 

Australian government learned the market and rightly came up with many initiatives, and the result is there is no shortage of medical transcription companies in Australia. However, choosing the best among the many is a real task. Given below are some qualities to look for when you want to find the best transcription service. 

Accuracy 

Never try to compromise with a company that could not assure the accuracy of at least 98%. The number of proofreaders that go over the document will also affect the accuracy rate. Do not hesitate to ask and confirm how many people are proofreading the document before submission. 

If more than five people are into proofreading, it is well and good. The higher the oversight, the fewer the mistakes. Further, do not opt for machine transcription. Human transcriptions are more accurate than machine transcriptions. Humans surpass machines as they are better at grasping the context’s content and understanding the poor quality recordings. 

Turnaround time

The turnaround time of most medical transcription services is 24 – 48 hours. Learn that specific audio files can be completed within a day in an emergency with an additional charge. 

Five hours is the maximum time to complete 10-minute-long audio. However, there are also 3 hours of audio files, requiring more than a week to complete. If a company takes more than this standard time, look for another company. 

Expertise and experience

Get into the company’s website and know its experience. Highly experienced companies can be relied on for good transcriptions and on-time delivery. When you need bulk services, never compromise with this quality. Ensure that the medical transcriptionists are certified, trained, and experienced.  

Basically, transcription services in Australia always hire candidates checking their professional background, knowledge in insurance and accountability, and medical terminology. However, you ask for work samples, see them, and assess how well the professionals can understand dialects, accents, slang, and other cultural native nuances.

Security and confidentiality competence

Security and confidentiality are critical as it deals with an individual’s most personal and sensitive information. Make sure you have every legal policy and agreement.  

However, outside Australia, the data’s security and confidentiality are always a question. So, ask straightforward questions about the storage and access. Ask whether the information is stored or accessed outside the country or whether it is emailed outside the country. 

Finally, it is essential to look for these qualities as it deals with the most personal information about a person. Errors or information leaks may lead to terrible consequences.